GP FAQ

Am I eligible?

Any GP in Australia can offer Telehealth to any patient, however only some services attract a Medicare rebate.

If you have a provider number that allows you to bill Medicare for your professional services then you are eligible to provide Telehealth services to all your eligible patients. This applies regardless of whether you are VR, Non-VR, or an OMP.

Direct patient to GP Telehealth does not attract a Medicare rebate and is privately billed. As a result a request and refer provider number is all that is required. Back to the top of the page

Why would I want to provide Telehealth services?

Putting the significant financial incentives to one side for a moment, some of the reasons GPs have given us include:

  • To allow me the flexibility to work from home during hours that suit me.
  • To save my patients travel time and expense.
  • To be on the cutting edge of modern practice.
  • To hear Specialist recommendations regarding patient care first hand.
  • To make my life easier.

You can almost certainly think of other ways Telehealth might integrate with, and complement your current practice. Back to the top of the page

How do I participate?

Under the new rules GPs (unlike Specialists) can not see patients via video conference and bill Medicare. GP2U runs an online only clinic where patients pay fees 100% out of their own pocket. If you’d like to join the team contact our team on 1300 058 805. Back to the top of the page

Accessing Medicare benefits for specialist consultations

GPs can participate in MBS funded telehealth by providing clinical support to a patient who is participating in a video conference consultation with a Specialist. So to claim the new telehealth item numbers you must be sitting in with your eligible patient while they talk to a Specialist. Back to the top of the page

What are the financial incentives?

To encourage the early uptake of Telehealth by GPs the Government has put in place some financial incentives. You can read the full details here. Back to the top of the page

What are the medicolegal implications?

The duty of care and medical negligence issues inherent in everyday practice exist regardless of whether a consultation takes place face to face or via video conference. Back to the top of the page

What equipment is required?

You are likely to already have almost everything you need. Click here to read our coverage of this important issue. Back to the top of the page

What do I need to do to get started?

First you will need to register as a GP. You will need 3 minutes of spare time and a valid email address. Back to the top of the page

Do I have to sign a contract with GP2U?

No, we're confident we have the best product available so have no need to engage in restrictive practices. Back to the top of the page

Can I video conference with my patients without using GP2U?

Yes. We do not restrict your autonomy, to practice as you see fit, in any way. We do believe the convenience and risk minimisation features of our product make a compelling case for you to use it. Back to the top of the page

How do I bill?

You bill Telehealth patients in the same way you bill patients for face to face consultations. Back to the top of the page

How much does GP2U charge?

We do not charge GPs or Patients for using our GP to Specialist Telehealth referral service. If you as a GP wish to provide your medical services via Telehealth direct to patients we run on a standard managed practice income split basis. Back to the top of the page

What now?

To register contact our team on 1300 058 805 Back to the top of the page

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